Business Analyst - Contact center SME
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Company : Multicloud4u Technologies
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Requirement Type : Full Time
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Industry : Banking and Finance
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Location : City: Gurgaon State: Haryana Country: India (IN)
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Max Salary : 2000000 INR
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Key Skills : ★Contact Center Management
★Brd
☆RFP
★Salesforce CRM
☆Salesforce
☆CRM
☆Business Analysis
☆Crm Implementation
☆Requirement Gathering
☆CRM Management
☆Banking
☆Bfsi
★Retail Banking
★RFP issuance
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Experience in Year : 10 - 15
Domain Requirements : Banking and Finance
Domain Experience : 8
Authorized To Work : India
Description
- Must have retail banking experience in deploying contact center solution.
- Should have experience in Salesforce CRM/MS Dynamics 365/ Any other CRM rollout for contact center.
- Strong proficiency in English, Client handling and Business skills.
- Strong proficiency in English
- Good .ppt skills
- Stakeholder management
- BRD writing
- Requirement gathering
- Should have banking experience in deploying contact center solution
- Preferred experience of a person with skills in SalesForce or MS Dynamics 365 rollout for contact center
- Preparing RFP documentation including RFP scoring
- RFP issuance
- Vendor demo
- Review and feedback on vendor RFP submission
- RFP scoring
- Vendor recommendations
- Preferred Techno functional skills but strong proficiency in business skills.
Contact Recruiter : [email protected]
Note: This Requirment is either from the Multicloud4u Technologies or from its global partner, please contact recuiter directly for further information
